Privacy Policy
Last updated: May 2025
Hopframe takes your privacy seriously. This policy explains what personal data we collect, why we collect it, and what rights you have over that data. We've written it as clearly as we can.
What data we collect
Data you give us directly
- —Name and email address submitted through our contact form
- —Message content and subject you include in form submissions
- —Any other information you voluntarily share in correspondence
Data collected automatically
- —Pages visited and time spent, via analytics cookies (if consented)
- —Approximate location (country/region level) from IP address
- —Browser type and device information for compatibility purposes
- —Referral source — how you arrived at the site
Legal basis for processing
- —Consent: Analytics and advertising cookies are only used if you have given consent via our cookie banner.
- —Legitimate interests: Contact form data is processed to respond to your enquiry — this is in both your interest and ours.
- —Legal obligation: We may retain certain records to comply with applicable laws.
How we use your data
- —To reply to messages you've sent us through the contact form
- —To understand how the site is used and improve its content (analytics, with consent)
- —To measure advertising effectiveness (with consent only)
- —We do not sell your data or share it with third parties for their own marketing purposes
How long we keep it
Contact form submissions are kept only as long as needed to respond and follow up. Analytics data, where collected, is typically retained for up to 14 months in line with standard analytics platform settings. Cookie preference data is stored in your browser and persists until cleared.
Third-party services
We may use third-party services for analytics and advertising, such as Google Analytics and Google Ads. These services may collect data about your visit in accordance with their own privacy policies. You can control what data these services receive through our cookie preferences.
We do not control how these third parties process data once it reaches them, but we ensure consent is obtained before any optional data collection occurs.
How we protect your data
- —All data is transmitted over encrypted HTTPS connections
- —Access to contact data is limited to people directly involved in responding to you
- —We review our data practices periodically and update them as needed
- —In the unlikely event of a data breach, affected individuals will be notified as required by law
Your rights
- —Access: You can request a copy of any personal data we hold about you.
- —Rectification: You can ask us to correct any inaccurate data.
- —Erasure: You can request deletion of your personal data.
- —Portability: You can request your data in a portable, machine-readable format.
- —Objection: You can object to certain types of processing, including for marketing.
- —Withdraw consent: Where processing is based on consent, you can withdraw it at any time via our cookie settings.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via our Contact page. We will process your request promptly.